1) Tip #1: Return every phone call within 24 hrs.

Alternative

2) Arrive early, or at least phone ahead if you are running late. If the customer does not feel you respect their time, they will believe you don’t respect them.

3) Dress neatly and shave, and, when you arrive, take off your shoes at the door. You onlyh get one chance to make a first impression.

4)Have a positive attitude when you greet the customer with a handshake and smile, and look them in the eyes. The job can be won or lost on the threshold of the home.

5) Turn off your cell phone on estimates—call interruption annoy the customer—as it makes them feel unimportant.

6) Everyone is different. Watch for body language and adjust your conversation to ease their concerns right away

7) Never show your own irritation—no matter what. They may nor be feeling well or have had a bad day. Always be professional

Let the customer walk in front of you—it’s a sign of respect.

9) Let the customer talk and explain everything they want, and then ask questions.

10) Take notes as you go through the job. Always have two pens handy.

11)Take the time to look closely at the job and be specific about what you intgend to do to repair, restore and paint.

12) Show your portfolio. The more pictures, letters of recommendation and newspaper or trade clips you have, the easier your selling job will be.

Hot off the press. Maybe the most powerful marketing tool in the entire painting industry.

How easy is that?

Dig the co-branding

Vancouver’s Best Painters, painting contractors in the Vancouver area is proud to announce the launch of the new World Headquarters. Giddy up.

Four puters for four applications not realizing that I could actually minimize and multi task with just one pc. How dumb was that?

After hounding the owner of the Fido cell phone number: (604) 724-6837 (604)-PAINTER for over 3 months he finally gave in and accepted fifty grand to transfer ownership to Vancouver’s Best Painters. What an extraordinary coup and yet another example of everyone else asleep at the wheel while Vancouver’s Best Painters continues to out-smart the competition. Having 604-PAINTER as a point of contact is almost an unfair advantage and will benefit 15 authorised Service Providers who will each pay $5000.00/yr to use the number in the area they purchase. First out of the gates is Paul Murphy; formerly from United Painting, who is the first to purchase this number and has the exclusive rights for arguably the best area in all of Canada; Vancouver, west side; north to the water (excluding the downtown core) , south to Marine Drive, West to the Endowments Lands and East to Boundary. Way to go Paul, welcome aboard!

Rick Anderson